To recover the email header in StarterMail webmail, follow the below steps:

  • Login to webmail
  • Open the required email message
  • Click on "Details"
  • Click on "All headers..."

A pop-up will open, containing all message headers in plain text.

The email header is something like this:

Return-Path: <john.doe@example.com>
Delivered-To: mario.rossi@domainregister.si
Received: from 156.unihost.it
by 156.unihost.it with LMTP
id 0AAOKzXP6mCaYwAAnadOvw
(envelope-from <john.doe@example.com>)
for <mario.rossi@domainregister.si>; Sun, 11 Jul 2021 13:00:05 +0200
Return-path: <john.doe@example.com>
Envelope-to: mario.rossi@domainregister.si
Delivery-date: Sun, 11 Jul 2021 13:00:05 +0200
Received: from www313.your-server.de ([88.198.176.136])
by 156.unihost.it with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
(Exim 4.94.2)
(envelope-from <john.doe@example.com>)
id 1m2XBt-0000K9-4J
for mario.rossi@domainregister.si; Sun, 11 Jul 2021 13:00:05 +0200
Received: from sslproxy01.your-server.de ([78.46.139.224])
by www313.your-server.de with esmtpsa (TLSv1.3:TLS_AES_256_GCM_SHA384:256)
(Exim 4.92.3)
(envelope-from <john.doe@example.com>)
id 1m2XBs-0008OG-Ux
for mario.rossi@domainregister.si; Sun, 11 Jul 2021 13:00:04 +0200
Received: from [92.60.66.69] (helo=example.com)
by sslproxy01.your-server.de with esmtpsa (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256)
(Exim 4.92)
(envelope-from <john.doe@example.com>)
id 1m2XBs-0005M4-Qa
for mario.rossi@domainregister.si; Sun, 11 Jul 2021 13:00:04 +0200
Date: Sun, 11 Jul 2021 13:00:04 +0200
To: Mario Rossi <mario.rossi@domainregister.si>
From: John Doe <john.doe@example.com>
Reply-To: John Doe <john.doe@example.com>
Subject: happy birthday from John Doe!
Message-ID: <FpFJ7DXCfGLL3u88Yf7GB40utCAe8Ox6qdQvnyGy3w@example.com>
X-Mailer: Example Email Services
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="b1_FpFJ7DXCfGLL3u88Yf7GB40utCAe8Ox6qdQvnyGy3w"
Content-Transfer-Encoding: 8bit
X-Authenticated-Sender: john.doe@example.com
X-Virus-Scanned: Clear (ClamAV 0.103.2/26227/Sat Jul 10 13:20:21 2021)
X-Antivirus-Scanner: Clean mail though you should still use an Antivirus

 

It contains a lot of technical information about the message, useful i.e. to understand:

  • why a message is marked as spam
  • why a spam message is not marked as spam by the system
  • why a message has not been delivered, as should happen, in a short time, but required hours or days to be delivered

... and many other kinds of possible technical issues.

Every time you require support for a received message, specify the header of the message too in plain text format (just copy / paste it), and not as a screenshot!

 

NOTE:

  • email headers may be recovered also by any email client: Thunderbird, Outlook, Microsoft Mail... to recover the email header using your email client, please refer to the documentation of the email client you're using.

  • this guide is valid not only for StarterMail service, but for any email service using RoundCube webmail

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